Solution Implementation is Not One Size Fits All

Solution Implementation is Not One Size Fits All

By Tom Overton

The expression “Don’t put the cart before the horse” has always brought a funny image to my mind. I have never seen a cart in front of a horse, nor do I think anyone would actually make this mistake, but the words are used frequently to express a desire not to allow things to get out of order. How does that apply to services delivery in a customer environment where results matter? In implementation efforts, what is the horse, and what is the cart?

Is a Case of the "Twisties" Preventing Your Hospital From Peak Performance?

Is a Case of the "Twisties" Preventing Your Hospital From Peak Performance?

By Chris Feagin, MBA/MHA, PMC-VI

So often, healthcare organizations pursue transformation and change without first establishing the right mindset. Without starting with and maintaining the right mindset, they essentially develop their own case of the "twisties", losing their bearing and direction and landing in a place that can hold back or even damage their organization's performance.

How Emerging Markets Takeoff

How Emerging Markets Takeoff

By Stephen Passalacqua

How an innovative solution market develops is analogous to how a commercial airplane takes off for flight. There are forces on the airplane that align very closely to the forces of an emerging market. For example, Thrust and Lift propel the plane and the market forward. Countering these forces, the plane in an emerging market can face stiff challenges like Gravity, Drag and even strong Headwinds.

Strengthening Your Patient Progression Muscles: Is it Time for a Heavier Set of Weights?

Strengthening Your Patient Progression Muscles: Is it Time for a Heavier Set of Weights?

By Brooke Breunig

The EMR sounds a lot like my exercise bike! Both have great tools to help us meet our goals. However, the EMR may fall short when the hospital is ready to strengthen their patient progression muscles. EMRs only come with a set of small accessories to get you started, but after that, hospitals need something more to continue to develop strong patient progression performance.

Friction Free Flow, Part 1

Friction Free Flow, Part 1

By Nick Tailhardat

A hospital's primary objective is to provide the best care possible for its patients and the best outcomes. Healthcare outcomes are directly impacted by the efficiency of services; when patients have their care needs addressed sooner, their opportunity to recover improves and the patient’s opportunity for better health outcomes increases. A core component of a hospital’s efficiency depends on achieving Friction Free Flow.

Still Not Able to Move the Needle on Patient Satisfaction Scores?

Still Not Able to Move the Needle on Patient Satisfaction Scores?

By Kelly Weakley

For almost a decade I've been working with hospitals to help them transform their operations and improve their patient flow. Most have tried many things to improve communication and education practices hoping to boost patient satisfaction, but still found their hospital with low scores and patients unlikely to refer others to their facility. So why were they still not able to move the needle on these scores?

Don't Let Your Command Center Go the Way of the Handheld GPS

Don't Let Your Command Center Go the Way of the Handheld GPS

By Stephen Passalacqua

It wasn’t too long ago that PNDs, or personal navigation devices, were considered the industry standard for GPS navigation. When they first hit the market, they allowed people to ditch their old paper maps and simply type in their destination to receive a personalized route in an instant, a feature we often take for granted these days. But you may be asking yourself, "what does this have to do with my command center?"

Taking the Helm of a Command Center – On Your Journey to Operational Excellence

Taking the Helm of a Command Center – On Your Journey to Operational Excellence

By Michelle Epps MSN, MHA, RN

Steering your organization through the delicate waters of hospital operating efficiency, and navigating the tides of reimbursement, revenue capture, patient throughput, length of stay, staffing and supply management all require effective visibility, communication and processes.

Nursing: The Potential Long-Term Effects of COVID-19

Nursing: The Potential Long-Term Effects of COVID-19

By Cynthia Dixon

Ensuring and providing safe patient care, continuously maintaining regulatory compliance, striving to improve patient and family engagement, working long hours with high nurse to patient ratios, constantly working to break down barriers and improve patient flow, and keeping current with the latest technologies are just routine parts of a nurses daily role. But what happens when, on top of these priorities, a crisis occurs?

How Hospitals Optimized Resources in Response to COVID-19

How Hospitals Optimized Resources in Response to COVID-19

By Erin LaBarge

Data helps drive performance. In healthcare, we track and trend information ranging from quality and safety to performance against the budget to turn around times across various departments in the acute setting. With the recent COVID-19 crisis, throughput, optimization of resources, and capacity management have been top of mind for many leaders in healthcare.